Soul Wellness Counselling and Coaching

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1. **Booking Confirmation**: All bookings are subject to confirmation by Naomi Witham

2. **Cancellation Policy**: Sessions canceled less than 24 hours in advance may be subject to a 50% cancellation fee.

3. **Payment**: A deposit is required at the time of booking, unless otherwise specified.

4. **Rescheduling**: Sessions can be rescheduled based on availability, with no additional fee if done 24 hours before the scheduled session.

5. **Late Arrival**: Clients are responsible for arriving on time to their scheduled sessions. Late arrivals may result in a shortened session, with no adjustment in fees.

6. **Confidentiality**: All information shared during sessions will be kept confidential, except where disclosure is required by law.

7. **Scope of Practice**: All services provided are within the scope of practice of Naomi Witham and do not substitute for medical or legal advice.

8. **Client Responsibility**: Clients are responsible for their own well-being and decisions made during and after sessions.

9. **Feedback and Complaints**: Clients are encouraged to provide feedback, and any complaints will be addressed promptly and professionally.

10. **Termination**: Naomi Witham reserves the right to terminate sessions if the client engages in inappropriate behavior or if the sessions are deemed ineffective or harmful.

11. **Refunds**: Refunds are provided at the discretion of the counsellor or coach, and may be subject to administrative fees.

12. **Changes to Terms and Conditions**: These terms and conditions are subject to change at any time, with updated versions posted on the website.

Clients are encouraged to review and agree to these terms and conditions before booking sessions.

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